---
title: "How to Track Your International Road Shipment"
description: "How international road freight tracking works: where your tracking code comes from, what each status means, and which delays the map alone will not explain."
url: https://dealtilogistics.com/en/insights/how-to-track-an-international-shipment
language: en
date_published: 2026-10-07
date_modified: 2026-10-07
author: "Dealti Insights"
publisher: "Dealti Logistics"
---

# How to Track Your International Road Shipment

_In short_

- Tracking an international road shipment means following its status and position from loading to delivery with a code that belongs to that shipment alone.
- Dealti Logistics sends the tracking code by email from its operations team once the shipment is created; it is separate from the CMR and customs declaration numbers.
- At track.dealtilogistics.com, the code shows whether the shipment is planned, in transit or delivered, together with origin, destination and route.
- Position data can appear with a delay and the system does not calculate an exact delivery time; a realistic range is more reliable for planning.
- Most delays on international routes come from border queues, transit documents, import customs and ferry crossings, which the status alone does not explain.

Tracking an international road shipment means following its status and position from loading to delivery with a code that belongs to that shipment alone. At Dealti Logistics, the tracking code is sent to you by email from our operations team once your shipment is created, and you enter it at [track.dealtilogistics.com](https://track.dealtilogistics.com/?lang=en) to see whether the load is planned, in transit or delivered, together with its origin, destination and route.

## Why Tracking International Road Freight Is Different

A domestic parcel moves through one company's network, in one country, under one set of rules. An international truck from Turkey to Kazakhstan does not. It clears export customs at departure, crosses several borders, passes through [transit countries](/en/insights/transit-country) with their own procedures, may wait for a Caspian Sea ferry, and clears import customs at destination. Each of those steps can add hours or days that have nothing to do with how fast the truck is driving.

That is why a pin on a map is only half of the answer. It tells you where the truck is. It does not tell you why the truck has been at the same border post since yesterday, or whether that is normal for this route. Useful tracking combines position with context, and part of that context lives with the people running the shipment, not on the screen.

## Where Your Tracking Code Comes From

When your shipment is created in our system, the Dealti operations team sends you a unique tracking code by email. It arrives as a separate message, not inside the quote or the shipping documents, and it applies to that shipment only. If you have several shipments running at the same time, each one has its own code.

The tracking code is not the same thing as the [CMR consignment note](/en/insights/cmr-consignment-note) number or the [customs declaration](/en/insights/customs-declaration) reference. Those are document numbers used by carriers and customs authorities; the tracking code is only for following the shipment on our tracking page. If you have not received the email after loading, check your spam or junk folder first, then ask your operations contact to resend it.

## How to Track Your Shipment, Step by Step

1. Open [track.dealtilogistics.com](https://track.dealtilogistics.com/?lang=en). The page is available in Turkish, English and Russian.
2. Enter the tracking code exactly as it appears in the email. Copying and pasting avoids most typing errors.
3. Review the current status, the origin and destination, and the route of the shipment.
4. Come back to the same page whenever you want an update. There is nothing to install and no account to create.

## What the Shipment Statuses Mean

| Status | What it means |
| --- | --- |
| Planned | The shipment has been created and is being prepared: vehicle and loading are being arranged, but the truck is not yet on the road with your cargo. |
| In transit | The cargo is loaded and on its way. This covers driving time, but also border queues, customs formalities in transit countries and any ferry crossing. |
| Delivered | The cargo has been handed over at destination. The formal evidence of delivery is the signed [proof of delivery (POD)](/en/insights/proof-of-delivery-pod). |

"In transit" is the longest and least even of the three. A truck can be in transit and standing still for perfectly normal reasons: a queue at a border crossing, a transit document being closed at a customs office, a weekend or holiday closure, a wait for ferry space, or a mandatory rest period for the driver. A stationary truck is not automatically a problem; a truck that stays stationary much longer than that stage usually takes is worth a question.

## What Tracking Can and Cannot Tell You

Position and status information comes from the tracking systems behind the page, so it can appear with a delay that depends on how often the data source updates. The system also does not calculate an exact delivery time. That is deliberate: on routes that cross several borders, a precise arrival hour would be a guess presented as a fact.

For planning, a realistic range is more useful than a single date. On our [Turkey to Central Asia road routes](/en/insights/turkey-central-asia-road-routes), for example, typical end-to-end times to Almaty are 16 to 19 days via the Russia transit route, 19 to 22 days via Azerbaijan, and 25 to 29 days via the Caspian ferry. Tracking tells you where in that range your shipment is likely to land as it moves.

The tracking link belongs to your shipment and may stop working after a period, for example once the shipment is completed. You can share it with people who need it, such as the consignee or your customs broker, but it is best kept to people you trust.

## Delays the Map Will Not Explain on Its Own

Most delays on international road routes are paperwork and queue delays, not driving delays. The most common ones are:

- **Border queues.** Waiting times at some crossings vary sharply with season, day of the week and local traffic.
- **Transit documents.** A [T1 or TIR Carnet](/en/insights/t1-vs-tir-carnet) has to be opened and closed correctly at each step; a mismatch between the document and the actual route can hold a truck at the border.
- **Import customs.** At destination, the cargo waits until the import [customs declaration](/en/insights/customs-declaration) is completed, usually by a [customs broker](/en/insights/customs-broker) acting for the consignee.
- **Sea crossings.** Routes that use the Caspian ferry depend on ferry capacity and schedules, one of the bottlenecks described in our article on [the Middle Corridor](/en/insights/what-is-the-middle-corridor).

In all of these cases the status will simply read "in transit". The explanation sits with the operations team, which is why tracking works best alongside a direct line to the people handling the shipment.

## When to Contact the Operations Team

- Your tracking code does not work. It may have been typed incorrectly, the shipment may not have been processed yet, or the link may have expired.
- The truck has not moved for noticeably longer than the current stage of the route would normally take.
- The delivery date matters for something downstream, such as a production line, a store opening or a ship departure, and you need a firmer estimate.
- You need documents for the delivered shipment, such as a copy of the signed POD or the CMR.

## Practical Tips

- Forward the tracking email to the consignee, so both sides follow the same source instead of asking each other.
- Keep the tracking code next to your own order or purchase number, so the shipment is easy to find later.
- Plan around the realistic range for the route, not the best case.

If you are planning a new shipment and want to discuss route, timing and tracking before loading, you can reach us through our [get a quote](/en/get-offer) page.

## Key takeaways

- Each shipment has its own tracking code, sent by email from the operations team.
- If the email has not arrived after loading, check spam first, then ask your operations contact.
- "In transit" includes border queues, customs and ferry waits, not just driving time.
- A stationary truck is not automatically a problem; one that stays still much longer than usual is worth a question.
- Plan around the realistic transit range for the route, not the best case.
- Share the tracking link only with people who need it, such as the consignee or customs broker.

## Frequently asked questions

### How do I get my tracking code?

Once your shipment is created, the Dealti Logistics operations team sends you a unique tracking code by email, as a separate message. If you cannot find it, check your spam folder and then ask your operations contact to resend it.

### Where do I enter the tracking code?

Enter it at track.dealtilogistics.com, which is available in Turkish, English and Russian. No account or installation is needed.

### Is the tracking code the same as the CMR number?

No. The CMR number and the customs declaration reference are document numbers used by carriers and customs. The tracking code is only used to follow the shipment on the tracking page.

### Why does my shipment show "in transit" but the truck is not moving?

In transit covers the whole journey, including border queues, customs formalities in transit countries, ferry waits and mandatory driver rest. A stop is usually normal; if it lasts much longer than that stage normally takes, contact the operations team.

### Why can I not see an exact delivery time?

The system does not calculate an exact delivery hour, because on routes crossing several borders it would be a guess. A realistic range, such as 16 to 22 days from Turkey to Almaty depending on the route, is more reliable for planning.

### Why is my tracking code not working?

The code may have been typed incorrectly, the shipment may not have been processed in the system yet, or the tracking link may have expired. Copy the code directly from the email, and if it still fails, contact your operations contact.

### Can I share the tracking link with my customer?

Yes. Sharing it with the consignee or your customs broker is common and saves back-and-forth. The link is specific to your shipment, so share it only with people you trust.

---

Source: [How to Track Your International Road Shipment](https://dealtilogistics.com/en/insights/how-to-track-an-international-shipment) - Dealti Logistics.